FAQ – Frequently Asked Questions

❄️ 1. How long does shipping take?

United States: 7–12 business days

International: 10–18 business days

Processing time is 1–3 business days before shipping.

❄️ 2. Do you ship worldwide?

Yes!

We offer $4.99 international shipping to most countries.

❄️ 3. Where do you ship from?

We ship from our partner fulfillment centers depending on product availability.

This allows us to offer fast processing, tracking updates, and reliable delivery.

❄️ 4. How do I track my order?

Once your order ships, you will receive a tracking number via email.

Tracking may take 2–5 days to update depending on the carrier.

❄️ 5. Can I cancel my order?

Orders can be canceled within 12 hours of purchase.

After that, the order is already processing and cannot be canceled.

❄️ 6. What if I entered the wrong address?

Please contact us immediately at

📩 Landaverdedesigns@gmail.com

If the order has not been shipped, we can fix it.

If it has already shipped, we cannot change the address.

❄️ 7. What if my package is lost or delayed?

If your package hasn’t arrived within:

❄️ 8. Do you accept returns?

Yes, we accept returns within 30 days of delivery.

The item must be in original condition and packaging.

See our Refund Policy for full details.

❄️ 9. My item arrived damaged. What do I do?

Email us immediately with:

We will send a free replacement.

❄️ 10. Why did I receive my items separately?

Some orders may ship from different warehouses to speed up delivery.

This is completely normal and common with our fulfillment partners.

❄️ 11. Do you offer customer support?

Absolutely!

You can reach us anytime at:

📩 Landaverdedesigns@gmail.com

We respond within 24–48 hours.

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